Privacy Policy

Information collection and use

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you.

By using our website www.yallatravelagency.me which also comprises of the mobile site and smartphone app platforms such as iOS, Android and Windows (altogether referred to as “site”), you consent to this use.

This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

What information will we collect

When you use services provided on this website and/or mobile application, you will be asked to provide certain information:

Personal information, which includes your email address, name, phone number, device ID and IP address.
Transactional information, such as itinerary details.
Booking information, such as travel destination and dates.
Credit/debit card information for payments.
Other information, such as your browsing activity on the website and mobile app.

We will store your personal information in a secure and encrypted format.

We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.

Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned.

If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

How we use this information

We will use this information in the following ways:

To fulfill our agreement with you, including processing your flight, hotel and package bookings and other reservations.
To send you your itinerary and conduct payment transactions for services available on the site.
To contact you if there is a problem with your reservation.
To register you with our website/mobile application and administer our services.
To answer any queries which you may send to us by e-mail.
For direct marketing purposes and to inform you about new products, services, and special offers.
To personalize your experience and provide a better service.
To improve the user-friendliness of the site.
To improve customer service and respond effectively to support requests.
For website traffic analysis.
To administer contests, promotions, surveys or other site features.
To send emails, SMS, website notifications, and mobile app notifications.
To respond to requests from authorities regarding your use of the site and services.

Automatic logging of session data

You are solely responsible for maintaining the secrecy of your passwords and membership account information.

Please be careful and responsible with this information whenever you are online.

Who do we share your information with?

Our customer support offices within our network.
Trustworthy third parties that help provide services such as booking flights, car rentals, hotels, or tourism packages.
Customs, immigration departments or other regulatory authorities where required by law.
Third-party organizations involved in credit card authorization.
Authorities if we are legally obligated to share information.
Our employees and agents acting on our behalf.
Companies within our corporate family and corporate affiliates.

This sharing enables us to provide you with information about products and services that might interest you.

If our parent company or corporate affiliates access your information, they will follow privacy practices at least as restrictive as those described in this policy.

They will also comply with applicable laws governing promotional communications and provide an option to unsubscribe from such communications.

If you choose not to provide certain personal information we request, you may still visit our site but may be unable to access some services.

Cookies policy

There is a technology called “cookies” which may be used by us to provide customized information from Yalla Travel Agency’s website or mobile application.

A cookie is a small element of data that a website or mobile application can send to your browser which may store it on your system.

Cookies allow us to understand which pages and advertisements users visit and how frequently they are accessed.

Cookies also help us make the website or mobile application more user-friendly by remembering your language or preferences.

Most web browsers automatically accept cookies. You may configure your browser to notify you when you receive a cookie so that you can decide whether to accept it.