Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect the information of users who use our temperature monitoring and management application (“App”).

The App is designed for businesses that operate refrigerators, freezers, and other cold-storage devices across different branches or outlets. The system helps monitor temperature, humidity, and pressure readings, and provides real-time alerts and reports when any device operates outside of its configured conditions.

We value your privacy and are committed to protecting your personal and business data. By using our App, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of data:

a. Account and Business Information

  • Name of the business and contact person
  • Email address, phone number, and business address
  • Branch and outlet details

b. Device and Sensor Data

  • Device identifiers and assigned outlet or branch
  • Temperature, humidity, and pressure readings
  • Timestamps and status logs
  • Rule or condition violations that trigger alerts

c. Usage Data

  • Login details, user actions, and access logs
  • Crash logs and diagnostic information

d. Communication Data

  • Messages, alerts, and notifications sent to or from the system

We do not collect sensitive personal information such as biometric data or payment card details.

3. How We Use the Information

We use the collected information to:

  • Monitor and manage registered devices and their conditions
  • Generate temperature and performance reports
  • Notify clients of alerts or anomalies
  • Improve the reliability, performance, and functionality of the App
  • Provide technical support and troubleshooting
  • Ensure compliance with safety and operational standards

4. Data Storage and Security

All collected data is stored securely on protected servers. We use industry-standard encryption and access control measures to safeguard information from unauthorized access, alteration, disclosure, or destruction.

Only authorized personnel within the client’s organization and our support team (when necessary) may access the data.

5. Data Sharing and Disclosure

We do not sell or share user data with third parties for marketing purposes.

Data may be shared only in the following cases:

  • To comply with legal obligations or requests from authorities
  • To trusted service providers (e.g., hosting or analytics providers) who operate under confidentiality agreements
  • To ensure proper functionality and support of the App

6. Data Retention

We retain user and device data for as long as necessary to provide services and fulfill business obligations.

Clients may request deletion of their account and data by contacting our support team.

7. User Rights

Users have the right to:

  • Access and review their stored data
  • Request correction or deletion of data
  • Withdraw consent to data processing (where applicable)

Requests can be made by contacting us via the email provided below.

8. Children’s Privacy

This App is intended for business and professional use only. It is not directed toward children under the age of 16, and we do not knowingly collect any personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted within the App and include a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: